Warranty and aftermarket parts. Magnuson-Moss Act

Discussion in 'General Tahoe/Yukon/Escalade Discussion Forum' started by JKmotorsports, Dec 1, 2007.

  1. JKmotorsports

    JKmotorsports tahoeyukonforum.com

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    Here's something for those of you concerned about your warranty.


    FEARS:

    You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at a automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is a myth and completely false.

    FACT:

    Dealers don’t like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.

    THE TRUTH:

    Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.

    In other words, that means a dealer can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative, remember your vehicle manufacturer is simply saying he does not cover the aftermarket products themselves. He is not saying that the products would void the vehicle warranty.

    VEHICLE DEALERS OBLIGATIONS:

    Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, the dealer attempts to deny warranty coverage. He made his decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work.

    An example of how ridiculous this can get is the man who was denied warranty coverage by a dealer on his power door locks, because he had improved his exhaust system! Sounds nuts? It really happened – because that man did not know his rights and challenge the dealer’s decision.

    Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.

    YOUR RIGHTS:

    Point out to the dealer the provision of the Magnuson-Moss Act- Require that he explain to you how the aftermarket equipment caused the problem. If he can’t – or his explanation sounds questionable – it is your legal right to demand he comply with the warranty.

    Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues. Direct complaints to the FTC at (202) 326-3128. For "The Businesspersons Guide to Federal Warranty Law" and the full requirements of the Magnuson-Moss Act, visit the FTC's web site.


    SECURITY SYSTEMS:

    Under the Magnuson-Moss Warranty Improvement Act, a vehicle manufacturer may not make its vehicle warranty conditional on the use of any brand of anti-theft device unless the manufacturer provides the anti-theft device free of charge or the Federal Trade Commission (FTC) has specifically published that only the vehicle manufacturer’s product may be used. To challenge a false claim, ask the person to put it in writing, or request the vehicle manufacturer’s security system free of charge. If you are charged for the anti-theft device, or they refuse to give you a written statement, this is a violation of Federal law.

    This is the actual language of the act:

    No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:

    the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

    the Commission finds that such a waiver is in the public interest.

    The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.
     
  2. johnebgoode

    johnebgoode Full Access Member

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    Excellent post.....this should clear up a lot of questions.....thanks!!
     
  3. Getwired

    Getwired Full Access Member

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    Thank you for sticky-ing this -- I dunno how many times I've had to refer people to the Wiki page! ;)
     
  4. Rollin Thunder

    Rollin Thunder Full Access Member

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    deshavu :crazy:
     
  5. Ray in Kingwood

    Ray in Kingwood Full Access Member

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    Yer welcome......

    I found this link diggin and I guess they made it a STICKY


    :D :D
     
  6. MOBANN1

    MOBANN1 New Member

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    :thumbsup: :thumbsup: "Two Thumbs Up" On this thread.

    A lot of people don't know about this.
     
  7. FergHoe

    FergHoe Full Access Member

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    Whats up with this spam S#!+??

    thanks for the clarification, i have a friend whom the dealer has tried to screw. mine is a little out of warranty...
     
  8. FJB_Dubai

    FJB_Dubai New Member

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    Hi All,

    I’m a new member, I joined this morning and I must say that this is a brilliant website. Just awesome.

    Although posted a while back, its a very interesting topic by JK Motorsports on warranty.

    I have booked the 2009 Tahoe Z71 4x4 with Liberty Motors (the dealer) in Dubai, United Arab Emirates. I heard some disturbing stories from alot of the Chevy and GMC owners here that their warranty has been void because they installed aftermarket parts.

    The dealer says that its new rule that GM Motors US is enforcing on them. I just think its bull.

    I met a furious owner of a 2007 corvette early this week at the Chevy service centre. He spent approx US$11,000 on installing various aftermarket performance parts on his car from the dealer and the service centre said that his warranty was null and void for the modifications. You can well imagine how mad this guy was. This is on one side of the coin where a guy heavily modified his car.

    All I want to do with the new truck is to change to xenon lights, change tyres and alloys and straighten the exhaust pipe and I was told I would loose my warranty if I did.

    This federal law: the Magnuson-Moss Warranty - does this only protect consumers in the States?

    Any advice or comments would be much appreciated.
     
  9. sarahw

    sarahw Full Access Member

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    FBJ--the Magnuson-Moss Act is a US federal law; it would not apply outside the USA.
     
  10. FJB_Dubai

    FJB_Dubai New Member

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    Thanks Sarah.......appreciate the reply.
    FJB
     
  11. bmwman3241

    bmwman3241 Full Access Member

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    Hey,
    I imported my Denali from US to Dubai. I have installed many aftermarket mods on it, costing me over $20k. Since my car was imported, I have nothing covered and have to pay for every oil change, part or anything done to my truck. Since yours will be purchased from Liberty Motors, everything will be covered for I think 40k Kilometers. If you have aftermarket products such as xenons, tires, and exhaust it will not effect your warranty at all. I think you should get it installed from the dealers to be on the safe side.
    My car has been at the dealers the past 3 weeks and will be done sometime next week. The dealership has been installing many mods that I purchased from US. They do almost stock work, and will do a good job on the work.

    I would suggest taking your truck to the GMC/CHEVY dealer in Ras al Khor. PM me and I will tell you who to speak to. You could mention my imported denali with many mods, and everyone in the dealership knows it. They will help you a lot.
     
  12. wrenejr

    wrenejr New Member

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    FYI I just ordered a 2009 TAHOE and the heated windshield washer fluid option may have been discontinued according to the dealer.
     
  13. Tool

    Tool New Member

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    I use the MMWA against them all the time
     
  14. Alex Torres

    Alex Torres New Member

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    You are right about the warranty issue but dealer like working on vehices that are under warranty. Thats how they make their money. They will probably give you a hard time at the beginning but if the aftermarket part you installed didn't affect what needs to be fixed they do have to fix it. Foe example if you PW quit working they can't void the warranty because you put an aftermarket exhaust.

    Just don't touch the engine!!!!!!
     
  15. jannypana

    jannypana Guest

  16. sujith34

    sujith34 Guest

    Excellent post.....this should clear up a lot of questions.....thanks!!
     
  17. cary2012

    cary2012 New Member

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    good info,about the warranty issue car parts.