NowakPE
Full Access Member
We've had to take our new Tahoe in for service. First off, the OnStar app and system works pretty well. I've been impressed with it. I got an alert on my phone from the system telling me to hit the blue button next time I was in the car. The system had detected a fault with the GPS antenna.
We continued to drive the car for a while until I could make arrangements to get it in to a dealer for service. We were hoping the antenna just needed calibration. I set up an appointment at a local GM dealer (yes, I said GM dealer; not a Chevy dealer. I went this route because I don't have confidence in my local Chevy dealer). This one happens to be a Cadillac dealership. When I set the appointment up, the extremely professional service advisor told me that they have been having issues with the antennas in the Escalades. They would troubleshoot and try to recalibrate the antenna, but warned me that it could require antenna replacement. The kicker with this is that the parts are on backorder from GM. They told me that they have been waiting over a month for parts for some Escalades.
Today, they checked things out. No quick, easy fix for us. Need a new antenna. Our name is now on the backorder list... Hopefully, GM will get the parts supply figured out pretty quickly...
We continued to drive the car for a while until I could make arrangements to get it in to a dealer for service. We were hoping the antenna just needed calibration. I set up an appointment at a local GM dealer (yes, I said GM dealer; not a Chevy dealer. I went this route because I don't have confidence in my local Chevy dealer). This one happens to be a Cadillac dealership. When I set the appointment up, the extremely professional service advisor told me that they have been having issues with the antennas in the Escalades. They would troubleshoot and try to recalibrate the antenna, but warned me that it could require antenna replacement. The kicker with this is that the parts are on backorder from GM. They told me that they have been waiting over a month for parts for some Escalades.
Today, they checked things out. No quick, easy fix for us. Need a new antenna. Our name is now on the backorder list... Hopefully, GM will get the parts supply figured out pretty quickly...