300C SRT8
New Member
:rolleyes2: Let me first start off with a little background information. I just purchased my 2008 Tahoe LS at the end of March because of a 0% promotion that I couldn’t pass up.
About 1 day after I purchased the vehicle I notice rattling from the rear passenger and front drivers door.. not loud, but annoying enough to have to keep the radio on to not let it bother me. The next day, I accidentally turned my rear wiper on while making a left turn and I hear a 'screech' sound, and immediately checked out what happened when I got him. I noticed a pretty deep scratch where it looks like the wiper might have caused it.. but I cant be sure. Either way, it’s a deep scratch and the vehicle is brand new and I am almost certain turning on the wiper caused it.
Also, I notice the ebony cloth seats are DISGUSTING. They attract lint like a pet hair roller, and my wife refuses to ride in the vehicle unless we get leather because the seats are never clean. If she wears any type of nice clothes she has to lint roll her entire body because of the nasty seats. I cleaned the back seats the other day, and they are filthy again 3 days later.. and no one has even sat in them since!
Anyway, I take it back to the dealer and they fix the rear passenger doors rattling. But they claim to not hear the rattling in the driver’s door, and being that it was 5:30pm and I needed my vehicle, I took it and left unhappy.
I immediately called the GM Customer Service line someone posted online about complaining about their seats. I speak to a gentleman at GM and he advises me to take it to another dealership here in Orange County called Foothill Ranch Chevrolet, which is owned by a guy named Joe Dursham (more on that later).
He advises me to drop the vehicle off at this dealership and see a service writer, and let him know of all my issues. So I drop the Tahoe off @ 8am today, and told them about the rattling in the doors, the crappy leather, excessive wind noise, and the scratch on the window.
I get a call about 3pm today, and they said they are closing out my repair order because they cant hear anything. They said there is a known TSB about the seats for the past year, and GM gas no fix for it so I am SOL. They said the scratch can be from anything (I expected that though). The service writer (a guy named Mundo..lol) basically was calling me out and saying I am crazy… no one can hear this rattling. I ask him to go for a ride… and we do… and he STILL claimed to not hear any rattling from the driver’s side door (the worst one). I was starting to get the feeling he was lying to me… strange, but you had to be deaf to not hear it!! Its extremely annoying.
So we get back to the dealership after the ride, and start messing with the door to reproduce the sound. I tap on the drivers door, and it sounds like a baby rattle! He claims that is ‘normal’. I immediately ask him to try this on another Tahoe, and what do you know? NO RATTLING. He then says that he is not concerned with anyone else’s Tahoe’s except mine… and he can attempt to fix it but cant promise it will not rattle. I said to him that if all the other Tahoe’s do not rattle, then I want mine just like any other brand new Tahoe and he laughed and said he doesn’t care about any other Tahoe except mine, and if my Tahoe rattles, its within normal specs because he couldn’t hear it.
At that point I am pretty pissed. I am asking other service writers to hear the rattle, and they say they can and he still denies it is an issue. The owner (Joe Dursham) comes over to me and tells me to leave and is very unprofessional by raising his voice at me. I then proceed to tell him I have purchased 2 other Chevrolets from him, and referred by buddy who just bought a 08 C6 from him 1 month ago and he said he could care less…. Whatever it is AVOID Foothill Ranch Chevrolet and Joe Dursham like the plague… they said they don’t care what is wrong with my Tahoe, and wouldn’t even let me test drive another one to hear the difference. This guy is an unprofessional arrogant little guy, and he basically told a customer to F off.
Now I have no idea what to do. I have a brand new 2008 Tahoe with disgusting lint infested seats, rattling door panels, loud wind noise, and a deep gash on my back window and I was told to go screw myself essentially. This will be the last GM product I ever own, which sucks because I want to like my new Tahoe. But dealerships like Foothill Ranch Chevy give GM a bad name… Any advice?!?!?
:mad2:
About 1 day after I purchased the vehicle I notice rattling from the rear passenger and front drivers door.. not loud, but annoying enough to have to keep the radio on to not let it bother me. The next day, I accidentally turned my rear wiper on while making a left turn and I hear a 'screech' sound, and immediately checked out what happened when I got him. I noticed a pretty deep scratch where it looks like the wiper might have caused it.. but I cant be sure. Either way, it’s a deep scratch and the vehicle is brand new and I am almost certain turning on the wiper caused it.
Also, I notice the ebony cloth seats are DISGUSTING. They attract lint like a pet hair roller, and my wife refuses to ride in the vehicle unless we get leather because the seats are never clean. If she wears any type of nice clothes she has to lint roll her entire body because of the nasty seats. I cleaned the back seats the other day, and they are filthy again 3 days later.. and no one has even sat in them since!
Anyway, I take it back to the dealer and they fix the rear passenger doors rattling. But they claim to not hear the rattling in the driver’s door, and being that it was 5:30pm and I needed my vehicle, I took it and left unhappy.
I immediately called the GM Customer Service line someone posted online about complaining about their seats. I speak to a gentleman at GM and he advises me to take it to another dealership here in Orange County called Foothill Ranch Chevrolet, which is owned by a guy named Joe Dursham (more on that later).
He advises me to drop the vehicle off at this dealership and see a service writer, and let him know of all my issues. So I drop the Tahoe off @ 8am today, and told them about the rattling in the doors, the crappy leather, excessive wind noise, and the scratch on the window.
I get a call about 3pm today, and they said they are closing out my repair order because they cant hear anything. They said there is a known TSB about the seats for the past year, and GM gas no fix for it so I am SOL. They said the scratch can be from anything (I expected that though). The service writer (a guy named Mundo..lol) basically was calling me out and saying I am crazy… no one can hear this rattling. I ask him to go for a ride… and we do… and he STILL claimed to not hear any rattling from the driver’s side door (the worst one). I was starting to get the feeling he was lying to me… strange, but you had to be deaf to not hear it!! Its extremely annoying.
So we get back to the dealership after the ride, and start messing with the door to reproduce the sound. I tap on the drivers door, and it sounds like a baby rattle! He claims that is ‘normal’. I immediately ask him to try this on another Tahoe, and what do you know? NO RATTLING. He then says that he is not concerned with anyone else’s Tahoe’s except mine… and he can attempt to fix it but cant promise it will not rattle. I said to him that if all the other Tahoe’s do not rattle, then I want mine just like any other brand new Tahoe and he laughed and said he doesn’t care about any other Tahoe except mine, and if my Tahoe rattles, its within normal specs because he couldn’t hear it.
At that point I am pretty pissed. I am asking other service writers to hear the rattle, and they say they can and he still denies it is an issue. The owner (Joe Dursham) comes over to me and tells me to leave and is very unprofessional by raising his voice at me. I then proceed to tell him I have purchased 2 other Chevrolets from him, and referred by buddy who just bought a 08 C6 from him 1 month ago and he said he could care less…. Whatever it is AVOID Foothill Ranch Chevrolet and Joe Dursham like the plague… they said they don’t care what is wrong with my Tahoe, and wouldn’t even let me test drive another one to hear the difference. This guy is an unprofessional arrogant little guy, and he basically told a customer to F off.
Now I have no idea what to do. I have a brand new 2008 Tahoe with disgusting lint infested seats, rattling door panels, loud wind noise, and a deep gash on my back window and I was told to go screw myself essentially. This will be the last GM product I ever own, which sucks because I want to like my new Tahoe. But dealerships like Foothill Ranch Chevy give GM a bad name… Any advice?!?!?
:mad2:
Good luck and keep us apprised on your situation.
